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Awarded the eKomi Silver Seal of Approval!
Awarded the eKomi Silver Seal of Approval!
Ethical Superstore
Ethical Superstore
Shop online at Ethical Superstore for the best in fair trade, organic, eco-friendly and ethical gifts, gadgets and groceries.

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Customer reviews - From Customers for Customers

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My order never arrived at the stated date. Called customer service and was told my order is gone missing in transit.

I was also told that one of the missing order was out of stock so couldn’t reorder.

The lady I spoke to ordered a replacement for me, which was delivered by DPD, this time my order arrived.

Overall it wasn’t the sort of relationship I envisioned with the Ethical Store, nonetheless I will use them again. I think they should stick with DPD and not *** has a bad reputation!
I was sent the wrong size of shoe and the refund for the shipping was not made easy. Also I have now been waiting for the right size for well over a week. The packaging, delivery and returns could be made easier. Also the website isn't the most navigable.
Quick delivery and well packaged in eco-friendly packing.
Great online store to find a lot of what you need to be eco friendly
Am usually really happy with Ethical Superstore's service.


Recently I have received two orders (one an original and the second a replacement of soiled goods) where the wrapping and packaging were stained with oil which was not part of the order. I understand that these things happen, but found it a bit disappointing that this happened twice.

Also, returning faulty goods where I have to stump up the postage cost and claim it back is clumsy, time-consuming and inefficient

Chasing these issues up, staff have been really responsive and friendly, though the initial experience could have been smoother.
Good range of products, good ethos behind the company. Delivery time estimates and information could be improved.
The ordering process is always easy and communication is good.

I've had a few more difficulties recently with refunds, especially with one I had to chase despite having obtained a return number before sending. But the last refund was processed smoothly and overall I'm very happy.
I'm really pleased with my Ethical Superstore orders. The products are excellent and always delivered on time. My only criticism is that the packaging for deliveries is a bit excessive.
Such a great idea. Great brands too. It means that if I couple it with a veg box I can avoid the local supermarket which is an aim for me. In fact your range is sp much wider it's win-win. Really hoping this business goes from strength to strength.
Good variety of products. Ethical packaging. Quick delivery. Highly recommended

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