Certificate

The return procedure is the worst I have ever experienced shopping online. I had to email customer service to be given the correct label as the website still linked to the wrong courier service (DHL instead of Hermes) and gave me an incomplete label, and now 17 days after having returned the parcel, I still haven't received a refund and the customer service hasn't replied to my request for an update. It's a shame as I like the clothes, but this is too much hassle and too risky to lose money, so I won't order again.

I was very happy with the process. My dress was dispatched within 2 days. And i received it within a week.

No complaints!

The maternity jeans fit well initially but become baggy after 1 wear and lose all shape. Really disappointing.

Really nice dress but poor quality top. Slow delivery, and returns are next to impossible - no returns address label included in the package, no customer services phone number and no reply to my multiple emails via the contact form in their website. ***

You said that the parcel has been delivered to a neighbor but you didn’t say which neighbor....do you expect me to know to each door of the building to find it out?..
Plus you have no phone number to contact in case of problems, I sent you an email but got no answer,,,,

Long wait for delivery and poor customer service. I was given an incorrect tracking number and despite contacting Envie De Fraise three times for an update regarding my order I have received no reply. The company have taken my money but failed to deliver and there is no option to cancel the order and get a refund. I would not recommend ordering from Envie De Fraise.

Uh oh, wish I hadn’t ordered from this shop! Order not arrived yet (shipped on Monday apparently and now late Thursday), tracking number doesn’t work and no response from customer services. Be warned....

My order was never delivered even after 12 days or ordering and the tracking number provided does not seem to be right. Have filed a complaint on the website form but there does not seem to be a number to call. Can you make sure such delivery issues do not occur.

Super quick delivery. Great clothes - can’t fault design, pricing, quality, or sizing.