Certificate

Good quality and fast delivery

I made quite a large order and have chosen to keep about half of the items I ordered. I love the items I have kept and have been wearing them a lot!

However:
The delivery took a long time to arrive.
The returns process was rather confusing. I sent a message through the website enquiry system to ask for advice but never got a response. I then managed to find an email address to which I did get a response.
The delivery / returns courier appears to have been changed to Hermes from DHL - which confused matters further trying to find a Hermes Parcel Shop that I could access outside of work hours.
And now I have no idea whether my return parcel has been received by Envie yet as the Hermes tracking information has not been updated since 10th February and they are not able to tell me where the parcel is now. (Hermes Tracking number ***).

I love the clothes but will probably not place any further orders given the above difficulties.

***

Quick efficient service

horrible delivery experience with hermes as I couldn't rearrange the deliver date and I asked them to leave to my neighbour but they didn't. Tried to call them but all standard voice mail without real person can help. Tried online chat and no reply. Now I still didn't receive my order. disappointed.

Excellent service, items of a high quality at a reasonable price

Appalling customer service and now you have the audacity to ask for my feedback when you haven't even delivered my product

The quality and design of the clothes are lovely, very different and reasonably priced compared with companies in the UK. Website is well designed and buying process, as well as accounts and returns are very easy. My only disappointment is that having paid a fair amount for Hermes delivery (compared with typical U.K. delivery prices) and the website stating 2-3 working days from order to delivery, both my orders took a week to arrive.

I've been trying to find maternity clothes that don't make me look frumpy and Envie de Fraise has absolutely lovely, flattering designs at affordable prices.

Good quality great fit and very comfortable