Certificate

I've been trying to contact the Customer Service many times concerning returns and still waiting for an answer. The 1st time I contacted you was early February 2020 and we're now at the end of March 2020 .... I'm so disappointed by your services. This is been weeks now that I'm expecting to receive a good amount of money from you and NOTHING. Definitely won't use again your website and will stop recommending to friends and family.

I returned my items over a month ago via the courier it arrives with. All the paperwork was in French not English. I had no confirmation email to.say it has been received. I've tried emailing customer service with this query over two weeks ago and still no response. I have lost £*** and have sent the items back. please can I be contacted about this to.cinfirm if you have received it and if so please can I have my refund.

Very happy with the darker tops but the ecru did not look good as material too see through.
Good easy return service.

Delivery was fine and arrived quickly. I wasn’t overly happy with the quality of the product. I bought a size up and I am only 3 months pregnant (so only a small bump) but the material was so thin you can see through it. I can’t wear it unfortunately. I won’t buy again.

I sent a return via Hermes which has gone missing. I am unable to contact Envie de Fraise about this as there is no UK telephone number and they don’t answer their emails. I have lost £*** and am very unhappy.

Good quality, great fit, reasonable price, fast delivery

Very pleased with my purchases , good fit and beautiful soft quality material, will definitely be ordering again

I ordered 13 items from you, and around half of them smelt disgusting. It put me off keeping any of the clothes you sent, and the result was that I decided to return them all, even though one or two were quite nice.

Great clothing, good customer service.

very happy