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Awarded the eKomi Bronze Seal of Approval!

Awarded the eKomi Bronze Seal of Approval!

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Customer reviews - From Customers for Customers

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  • Review Given Date
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I still haven’t received the dress. DHL is horrible and won’t deliver to my building. It keeps saying that they want a signature even though I told them to leave it in the building. I would seriously consider using another mail service.
Really good service and quick delivery
The service was very fast, and returns were very easy. I would say that it was not obvious that the carrier was going to pick up the package at my house, so I was not prepared for that. That should be made more clear in the return process.
This is my 4th order from the site, and I am delighted with the speed of processing and accuracy of the delivery time. The products are, of course, terrific, too. I would absolutely recommend this brand to others.
I like the products. The quality is nice which becomes more and more rare. :)
It is still annoying for me that too many products are made out of plastic. But fortunatelly I could filter on cotton products.
I purchased product twice due to decent quality and the website claims that return is free. However, when I intend to return one of the items from second purchase, I met some difficulties and customer service was not very helpful either.
Your service as well as the products are perfect
However if possible to add a country to deliver to Lebanon beirut
You were a pleasure to shop with. I am a US based customer, and was so impressed with the ease of ordering and the speed of arrival for the low cost of international shipping. I fell in love with the pieces you offer when I found one item in US based store and was thrilled that I could order additional styles online so readily.
I have yet to receive my order as it was delivered to someone else and without a signature. I would like to repeat the feedback once I receive my order. I ordered the outfit early last week for a special occasion and now due to it being mishandled and still lost, will have to go seek another brand to have by this Friday. It doesn't look like a replacement is being sent. I'm sure it's a nice dress but can't really give feedback on the dress until I receive it, only on the delivery portion.
The ordering process was absolutely fine, but the return process is really difficult. I don't think I can order from this company again online because returning things that don't fit or that aren't made the way I thought they were is too complicated.

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