Certificate

Awarded the eKomi Silver Seal of Approval!

Awarded the eKomi Silver Seal of Approval!

English Cheesecake Company
English Cheesecake Company

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Customer reviews - From Customers for Customers

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Really good service
PERFECT CHEESECAKE. THANK YOU.
I was disappointed to find the item was not pre sliced particularly as you had said that once you moved premises you would have the additional equipment to do this for gf products
Amazing service and the cakes were exceptional.
I was delighted when I received the box of mini cheesecakes for a gift. They were a far nicer alternative to flowers. When the occasion arose for me to send flowers, I chose to send the mini cheesecakes
Instead. My friend was delighted with the gift.
I love your cheesecakes, I've had them a few times. I do feel that they are marginally overpriced, only marginally but I'm still buying them so it can't bother me that much. Your delivery carrier of choice is atrocious. The delivery guy ignored all the notices telling him what way up to be holding the package and delivered it on its side, and physically swinging it as he crossed the road with it. Not too much damage but very annoying, we had biscotti crumbs everywhere. If it had been the profiterols one we plan on ordering next month, I'd have been very unhappy if there were dislodged toppings.
I had made a mistake in the delivery date and requested a subsequent change. Not only were the cheesecake company prompt in responding and making the change, they even adjusted my delivery charge to credit me an amount back. Excellent, flexible and very helpful customer service from Kathreen Pearcey!
Service is A+ as usual, and the product was wonderful.
Please note though that the carriers need to be taught that " THIS WAY UP" means that the parcel should not be delivered upside-down ! This wasn't our usual carrier
Fortunately, the slices I ordered were fine, if a bit " crumb-covered " from their transportation !
Cheesecake is delivered safely with no hiccups at all, cheesecake looks amazing with correct wording, it's now safely in our freezer until needed next week! 👍
Sadly I ordered the cake for the wrong day. The team were prompt and straight forward on issuing me a refund. Thank you!

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