Certificate

Awarded the eKomi Silver Seal of Approval!

Awarded the eKomi Silver Seal of Approval!

English Cheesecake Company
English Cheesecake Company

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Customer reviews - From Customers for Customers

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Excellent customer service, great Taste
Theses cheesecakes are scrumilicious...... I always buy mine from here as great delivery service and customer care 😋
The recipient loved the cheesecake. The service online was excellent and delivery prompt! Will order again. Thank you!
Only reason I didnt give 5 stars was that we didnt receive the free mystery cake as advertised when I made the purchase, the main cake itself though, fantastic .
Looked lovely from the pictures and was delivered nice and promptly. Would use this service again
Hi, the delivery was a disappointment. The polystyrene box was broken and just tapped on the side. So the cheesecake was defrosted when it got to me. Also, since the box broke on the side they left the box on my porch on the opposite side of the This Way up ***. Which means all the topping to the cheesecake came off.
First order *** to arrive and was a Mother's Day gift so disappointment all round. After requesting a delivery asap it arrived the following day 4 days after it was supposed to arrive. Topping was loose and around the cheesecake and not on the top. Disappointing appearance and therefore not suitable for a gift.First time they have disappointed with their product.
easy website, clear communication and excellent delivery
I ordered my mum a salted caramel honeycomb cheesecake for Mother’s Day. It arrived and it tasted sour, like it had gone off. None of us could eat any more than a few bites because we thought it would make us ill, we unfortunately had to throw near enough the whole cheesecake because of it. We contacted customer services, who were great and the offered to send us a replacement cheesecake - we requested any other cheesecake but the one we had because the experience put us off that particular one entirely. The new cheesecake arrived today and it was the same one that we didn’t want. So that’s another cheesecake wasted because I know my mum will not eat it at all. I feel like I’ve wasted £25 and another cheesecake is going to not be eaten by the person it was intended for. My mum informed the Instagram team who offered to send out another one but my mum doesn’t want to make any more of a fuss that she already has. It would have been nice if the person packing the order had followed the request given by ECC customer service team to replace this with ANY other flavour it’s a shame because my mum has always loved your cheesecakes.
I ordered the Sicilian lemon cheesecake and it was delicious! I have ordered a few from you before and they were nice but this one was the best by far.
I have nothing to complain about. Because I know that the cheesecakes arrive frozen I just make sure that I order them one day earlier than needed.
I will definitely recommend you to family and friends.

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