Certificate

The company was supposed to deliver the cheesecakes on Wednesday 5th, but due to a lorry breaking down I did not receive them till late Thursday morning. By this time the dry ice packs were empty and the mystery cheesecakes had defrosted. The large cheesecakes were slightly defrosted, but we froze them anyway. However, it was refreshing to note that the company did keep me informed of the problem, which was commendable.

Order was not delivered on the date that the order was expected.

Amazing cheesecake! Great service and delivery. Will definitely buy again. Thank you!!!

Well, what can I say.....Amazing Company, Amazing Cheesecakes and other delights And Amazing Staff and Customer Service !!!! Once you have tried a Cheesecake from The English Cheesecake Company, Nothing you taste will come close.

The last 2 orders I have placed (within 2 months) and 4 out of all of my orders, have not arrived a the day I chose. I understand things go wrong, but that seems too often. To be fair the last twice, I did at least receive an email telling me, previously it just didn’t turn up. When I emailed about my last order, I didn’t receive a reply.

Iv had a cheesecake off you before which arrived late, but the cheesecake when I eventually got it tasted amazing!! Im now still waiting of my newest order which was meant to come yesterday (Wednesday) but apparently the driver broke down so again my cheesecake is late when I needed it for my dads birthday! :( (great quality, ** delivery!!)

Quality products, easy to navigate website, great customer service

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Excellent communication, and kept up to date with the delivery. The product itself was just scrumptious. I love their vegan products, and I hope they introduce more vegan products. I would highly recommend any vegan or non vegan person to try theIr vegan cheesecake. You’ll be surprised by the taste. I am so happy that I can buy directly from them, in ** quantities. I have shared some out to non vegans, and they love it.

Delivery service need to be improved.