All customer reviews are from customers who have completed a transaction with Fridge Freezer Direct Ltd
Delighted with the service and product bought. The person I spoke to on the phone even ensured the item was delivered when convenient for my elderly parents.
Next day delivery was excellent, just a very minor criticism, the fridge was left still attached on a wooden pallet. My husband had to tilt the fridge whilst I went underneath the pallet to cut the plastic ties before we could move it off the pallet and into place.
Love the product, very spacious & quiet wine & bottle fridge.
Product arrived exactly as described and at the time agreed but arrived on a vehicle with no tail lift or pallet truck and a single driver. I was unable to help unload and if there had not been workmen on site the product would have had to be taken away again. To be clear, the driver was excellent but the set up arrangement was poor.
Only downside was an additional cost for paying by credit card, which if stated in the purchase procedure, was not clear at all.
Very helpful and efficient.
Finding the fridge online, ordering it and paying for it were all fine. We were able to pay by pro forma invoice which was really helpful.
The service is really let down by the choice of delivery company, who refuse to move anything up any number of stairs. We are based on the first floor but the delivery man would not assist us with even lifting the fridge to the foyer (up 6 shallow steps). We were surprised at his refusal to help us but we remained polite, whereas he was really quite rude.
In contrast we bought a freezer from *** and the delivery team carried it up to the first floor, and put it in place for us.
Comment from fridgefreezerdirect.co.uk :
Please accept our apologies for the rudeness of the delivery driver. This is something that we will not tolerate and will pass back to the delivery company. All of our deliveries are kerbside only to the property. This is stated in the delivery terms and conditions that were accepted at your point of placing your order on-line. There were not any notes added to the the order by yourselves to say that there would be any steps involved, or that it was a first floor delivery.
All commercial deliveries are kerbside to the property unless special delivery is requested and a charge is applied depending on individual circumstances. As the deliveries are made by a 1 man crew, delivery into the building is not part of the service. This is to protect your product and property from possible damage on entry to the property as delivery companies are not insured to do so. As Currys is a domestic company they deliver with a 2 man delivery team which enables safe transition into the building.
Very quick delivery and good customer service
Great service from start to finish, good advice from sales and very good delivery with driver even helping me into my shop with freezer
We ordered a fridge, it arrived promptly and for a reasonable price. We also had our old one taken away which was also done efficiently and hassle free. Thank you.