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Awarded the eKomi Gold Seal of Approval!

Awarded the eKomi Gold Seal of Approval!

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Customer reviews - From Customers for Customers

  • Review Given Date
    (newest first)
  • Review Given Date
    (oldest first)
  • Rating
    (highest first)
  • Rating
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James Doughty
Overall, the service and delivery time were excellent. Communication was very good. The packaging was damaged on arrival with the vanity unit exposed at one corner. Fortunately there was no damage to the unit. Only to the packaging
Clive P
Excellent service throughout
Marta B
Very Quick and Easy service. Sent question by email and you actually tok time to phone me. Much appreciated. Will certainly recommend.
Sudh Kachhala
Before I ordered a bathroom vanity , I needed more information of how soon I could get it and the guy from the company called me immediately and was really very impressed, they are based in Germany and the goods arrived before the delivery date given .
However , upon opening the goods which was a Flat pack , arrived damaged .The package was heavy and opened at both ends and therefore the goods were also damaged and chipped . I immediately called the company and they immediately called to replace with another one . Once again the package was unfortunately damaged , hence the goods were chipped. Annoyed about the whole experience, the company offered to send a 3rd replacement but by this time I was hoping the second lot would be ok and started to build up the vanity hoping to replace the faulty parts from the second lot . I could not wait any longer as the whole job process was halted as a result , so decided to use some good parts and some chipped parts of the vanity as it would be hidden inside . However I was not happy and should have sent the first pack back and taken full refund.

The company was trying to help but I was not prepared to take any further chances and delays . I was asked to send back the whole lot , I would have sent back the packs if I hadn’t started to build it initially which I already told them .
I feel the company did not take enough care and attention to send the goods wrapped securely, there was not enough support in the wrapping and no “HANDLE WITH CARE “ label outside.

I was given partial refund but would have preferred the goods in perfect condition.

The company was also very sympathetic and apologised and overall a good customer care was given
patrick c
very good product and service
Liza J
I havent completed bathroom everything still in boxes but service and delivery was great
Christopher B
Very high quality products at realistic price also a fast delivery
Jackie Meredith
Very pleased with my product would recomend to any one!
Linda R
Easy to order , Fast delivery , Well packaged . , Bathroom sink and unit looks lovely. Would recommend
Peter M
This is the second time I have ordered from them and the service is second to none.The product is also fantastic quality. From the moment you place your order you are kept informed of the status of the order and they deliver quicker from Germany than other orders I have placed in the UK. I would 100% recommend.

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