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Rating for: Emerald Doors

 

4.5  /  5

Calculated from 35 customer reviews
(last 12 months)
Total reviews: 35

Customer reviews - From Customers for Customers

All customer reviews are from customers who have completed a transaction with Emerald Doors

  • Customer review

     
    /  5
     
    Delivery of all the doors and frames resulted in a single courier arriving at 6am in the morning informing me that he a hernia and that he would need assistance offloading the doors.

    I was given no alternative but to help due to requiring the doors that day to continue my works to my house. I hurt my back in the process which has still not righted itself.

    Emerald doors refused to give refund of delivery, presumably because they did not want to accept liability and potential further injury claim offering 'good will gesture of £***' which has still not been received.

    Very unhappy customer!!!
    Comment from emeralddoors.co.uk :
    This feedback does not represent the feedback you have provided in your emails, You have stated numerous times the service from Emerald Doors was excellent, however it was the haulier that turned up to site at 6.20am instead of 7am which was your main issue, after a full investigation into the matter we can confirm you chose to accept the delivery and offered to help the driver to off-load. The driver offered to wait but you insisted you did not mind taking receipt of your goods early as you informed us the track to your house becomes extremely muddy and difficult to drive on. This review is not a true representation of the service you recieved from us. Emerald Doors did everything they could to accommodate your request and apologise the courier arrived to site 40 minutes earlier then anticipated.
     
    on 2017-06-23 at 07:45
  • Customer review

     
    /  5
     
    Very extensive website, and easy to find what we were looking for.
    An enquiry about glass types in a particular door was answered promptly and the order process was very straightforward.
    Delivery was within a few days of order, and special instructions were followed by delivery guy, including a call to verify once at our property.
    The only negative aspect was slight damage to a door, that had to be filled and painted. It wasn't sufficient to put a return process in place, just a bit disappointing. I am positive that Emerald Doors would have sorted the issue had I needed them to.
    Overall, excellent customer service and I would recommend using Emerald Doors.
     
    on 2017-06-22 at 17:53
  • Customer review

     
    /  5
     
    Service on point will recommend good to do business with excellent customer service
     
    on 2017-06-12 at 21:52
  • Customer review

     
    /  5
     
    Very good service, speedy delivery excellent product.
     
    on 2017-05-29 at 19:46
  • Customer review

     
    /  5
     
    Excellent service from order to delivery
     
    on 2017-05-03 at 18:41
  • Customer review

     
    /  5
     
    The service was great but it would help if your grand entrance sizes could provide a breakdown of what they comprise e.g. Frames,sidelights,door
     
    on 2017-04-29 at 16:51
  • Customer review

     
    /  5
     
    Very easy website to peruse and place an order. I also used the online chat to check a couple of details and received a prompt and friendly reply. The order process was easy and delivery was efficient. I'd recommend Emerald Doors.
     
    on 2017-04-19 at 18:25
    Following an order made on 2017-04-07 
  • Customer review

     
    /  5
     
    Brilliant customer service and speedy delivery, the salesperson was very knowledgeable knew everything about doors, she helped us select the doors based on our requirements. Will recommend to friends and family. Thank you ***
     
    on 2017-04-19 at 11:50
    Following an order made on 2017-04-07 
  • Customer review

     
    /  5
     
    Very good
     
    on 2017-04-18 at 14:32
  • Customer review

     
    /  5
     
    Super happy with the Door Quality. The doors were delivered on time and the look and the feel is extremely good. I would high recommend emeralddoors for anyone looking to buy internal doors.
     
    on 2017-04-17 at 05:27
    Following an order made on 2017-04-07 

Emerald Doors

  • Address:

    Emerald Doors Ltd
    Cromwell House, 421 Elland Road
    HD6 2RG, West Yorkshire

  • Recommend:
  • Website:
  • Contact:
    Tel: 00441422387331
    Email:
  • Authorised representative:
    Emerald Doors
  • Partner ID:
    1B22F3F56133E52
  • Status:
    valid
  • Total Reviews:
    35
  • Last Updated:
    2017-06-23 at 07:45
  • Michael Ambros
    eKomi CEO

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