I bought a VOSS.sonic 2000 Ultrasonic Animal Repeller to keep foxes and cats out of my garden. Because it emits sound above human hearing you normally can’t tell if it’s working or not, but after a while my neighbour’s dog would wander up to it quite happily, so it was not a good deterrent. Another clue was that the flashing light setting to deter birds clearly did not work.
I tried calling their telephone number – which wasn’t a good experience. You get a recorded message, which basically says there’s no one to talk to you, and then abruptly you are cut off. It gives the impression they are not interested. It would be far better if they were to finish the message with a suggestion to try another time when you may have more success.
After many attempts on the telephone, I tried sending an email, without any great expectations. They say on their Facebook page that they will respond to emails within 24 hours. Two days later they sent me an email saying they would send me a replacement – getting better.
I had seen from many comments on Facebook that deliveries from Germany are subject to delays. I was pleasantly surprised when it arrived after just a week. And it works as it should – better and better.
Overall I have gone from a highly frustrated customer to a reasonably satisfied customer. I can’t give them 5 stars because of their awful telephone manner, but they get 4 stars because they put it right in the end. Would I use them again? I’d look elsewhere first.
