Awarded the eKomi Silver Seal of Approval!

Awarded the eKomi Silver Seal of Approval!




Customer reviews - From Customers for Customers

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All right , all oke.
customer support is pretty good, depending who you get - it seems to change each email which is a bit frustrating.
However, what they don't tell you is that the "unique electric fence insulators" they sell don't work in high winds and in fact most fixings will break... so, you pay a lot more for low quality items that don't work. they refused to refund as a year had passed from the order date.
I bought a VOSS.sonic 2000 Ultrasonic Animal Repeller to keep foxes and cats out of my garden. Because it emits sound above human hearing you normally can’t tell if it’s working or not, but after a while my neighbour’s dog would wander up to it quite happily, so it was not a good deterrent. Another clue was that the flashing light setting to deter birds clearly did not work.
I tried calling their telephone number – which wasn’t a good experience. You get a recorded message, which basically says there’s no one to talk to you, and then abruptly you are cut off. It gives the impression they are not interested. It would be far better if they were to finish the message with a suggestion to try another time when you may have more success.
After many attempts on the telephone, I tried sending an email, without any great expectations. They say on their Facebook page that they will respond to emails within 24 hours. Two days later they sent me an email saying they would send me a replacement – getting better.
I had seen from many comments on Facebook that deliveries from Germany are subject to delays. I was pleasantly surprised when it arrived after just a week. And it works as it should – better and better.
Overall I have gone from a highly frustrated customer to a reasonably satisfied customer. I can’t give them 5 stars because of their awful telephone manner, but they get 4 stars because they put it right in the end. Would I use them again? I’d look elsewhere first.
Good insulator especially designed for re-bar.
Good products and service, didn't receive a confirmation of shipping and only found the items were on there way when I got another UPS notification, but in these times it's not a great issue!
The bird tables we bought are easy to fit together and look great in the garden.
Excellent product at really good prices. This is my third order of the same product. It’s so effective in stopping the beavers from destroying our garden and I’m so happy and relieved.
Disappointed screws missing in the box
Great customer service. Stakes look good and were very well packaged. Awesome Company.
I havent yet received the item. When I do so I'll be happy to review the item.
I have bought from this company a couple of times now and am waiting to place another order when they start shipping again to the U.K.
I find their prices to be excellent and with my first order delivery was rapid and I was very pleased with the service and items that I bought. My second order was a bit slower but it seems that delay was more down to DPD than Voss and my consignment seemed to get held up in Germany for a few days. I have to say that when I queried where my order was I got a very quick response which was reassuring and how customer service should be.
I was happy with the items I bought in the second order, just wish I had thought to add the extra things that are now sitting in by basket waiting for the French to open the border to UK goods.
I will happily place more orders.


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