Dusk Lighting customer reviews - Rating: 4.8 from 1613 customer reviews and experiences for dusklights.co.uk

Dusk Lighting

Dusk Lighting is one of the leading contemporary lighting suppliers in the South West. We sell a full range of modern lights via our website and from our Exeter showroom & warehouse.<br> Whether you're shopping for a single light, looking to source lighting for your kitchen and bathroom, or an entire home development project, we endeavour to offer a competitive, comprehensive and honest service.

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Dusk Lighting

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Partner ID	D873FCB6766FFD0
Status	valid
Total Reviews	5447
Last Updated	2021-07-27T06:26:33+00:00 2021-07-27T06:26:33+00:00

Address

Dusk Lighting

1 Lancaster Court, Exeter Airport

EX5 2DP, Exeter

Website

dusklights.co.uk

Recommend

4.8 / 5

Total reviews: 5447

Calculated from 1613 customer reviews (last 12 months)

Positive 96.17%
Neutral 1.43%
Negative 2.4%

Total reviews: 5447

Calculated from 1613 customer reviews (last 12 months)

96.17%
1.43%
2.4%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Excellent delivery service

5 / 5

Thank you so much. Please do consider Dusk with any future lighting requirements. Your dusklights.co.uk team

Excellent service, updated on possibly light being delayed. Would recommend

5 / 5

Thank you so much for your rating and feedback. We hope the Alana was as expected. We hope to deal with you again in the future. Your dusklights.co.uk team

Excellent customer service !

5 / 5

Thank you so much :) Your dusklights.co.uk team

Not only did my light fixture take 2 weeks to arrive when I was told it would take a few days. Whle the customer service person was very responsive, they had no idea where my package was. And once my light fixture finally did arrive you are unable to properly "adjust the height" as it says you can. The cords will not go into what is mounted on the wall.

1 / 5

Thank you for your feedback. We appreciate all feedback to improve our customer service. I have looked into your order and can see your fitting did not arrive with the order we placed with the supplier. Unfortunately we are at the mercy of the suppliers delivering the fittings we ordered. On this occasion is appears yours was missing from the order. We would have contacted the supplier immediately to advise of this, and request the delivery as soon as possible as we appreciate this is frustrating for our customers. We are not always given lead times, as there are often delays we were unaware of which may be the reason for the delivery failure, for which I apologise. We would have dispatched this immediately on receipt sending you an email confirmation. I am sorry you were unable to adjust the Hartsville Pendant as you desired; we have not been notified of this issue previously, so this is something we can discuss with the supplier. Thank you again for your feedback. Your dusklights.co.uk team

Everything was fine, it was very easy to order and the goods were shipped the same day.

5 / 5

This is great to hear. Thank you so much for your feedback and five star rating. Please do consider Dusk with any future lighting requirements. Your dusklights.co.uk team

Excellent customer focussed service

5 / 5

Thank you so much. I hope the driver reached you safely. Please do consider Dusk with any future lighting requirements. Your dusklights.co.uk team

Items arrived ahead of schedule and in perfect condition. Great price and no issues.

5 / 5

Thank you so much for your amazing feedback and rating. It is great to hear the Alana reached you safely and in good time. Thank you for choosing Dusk, please do contact us in the future with any lighting requirements. Your dusklights.co.uk team

The items I ordered were delayed by no fault of Dusk Lighting but I was kept up to date by William from Dusk Lighting about delivery dates. They were delivered before the estimated delivery date and I would recommend Dusk Lighting for their service and the quality of lighting product that they offer.

5 / 5

Thank you so much for your lovely feedback. It is great to hear the Lillington reached you sooner than expected; I hope all is as you desired. We do try and keep customers informed of delays to the best of our ability as we appreciate this is frustrating, so I am pleased to hear William kept you informed. We hope to deal with you again in the future. Your dusklights.co.uk team

Good range of items at a fair price, free delivery and the item was very well packaged.

5 / 5

Thank you so much for your lovely feedback. It is great to hear the prices were competitive and the Truro reached you safely. Please do consider Dusk with any future lighting requirements. Your dusklights.co.uk team

Excellent product, as described, great instructions and very solid manufacture. Good packaging to protect order and delivery very prompt. Installation complete and looks great :)

5 / 5

Thank you so much for your feedback and five star rating. It is lovely to hear the Cate was as you expected and reached you quickly. Thank you for choosing Dusk, please do consider Dusk with any future lighting requirements. Your dusklights.co.uk team

Certificate

Awarded the eKomi Gold Seal of Approval!

Customer reviews - From Customers for Customers

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