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Awarded the eKomi Gold Seal of Approval!

Awarded the eKomi Gold Seal of Approval!

Dusk Lighting
Dusk Lighting
Dusk Lighting is one of the leading contemporary lighting suppliers in the South West. We sell a full range of modern lights via our website and from our Exeter showroom & warehouse.<br> Whether you're shopping for a single light, looking to source lighting for your kitchen and bathroom, or an entire home development project, we endeavour to offer a competitive, comprehensive and honest service.

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Customer reviews - From Customers for Customers

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Mixed experience with this supplier.

GOOD : wide range of interesting light fittings, delivery earlier than expected with product packed well, pleasant and covid-safe showroom if you're in the vicinity of Exeter airport.

COULD DO BETTER : product info was somewhat sparse on website - the particular product I purchased turns out to be (IMO) quite fiddly/complex to assemble with confusing instructions, If these were provided as part of the product content (as some sites do) I would have thought twice about buying it.
Communication - I had a problem placing my order such that I was unsure if the transaction had completed (no order number shown). My Internet Security software intervened on the payment to make it safer so this may be why. However I tried to call several times and only received the "please email or call back later" IVR - not even the opportunity to leave a message! The email route was fairly promptly and politely answered and we got there in the end. However under the circumstances where my card had been charged but with no order confirmation I was looking for a more prompt response.

DISAPPOINTING: The box in which the product is shipped contains a red label stating words to the effect of please report any damages within 24 hours of receipt otherwise Dusk Lighting will not be responsible.

I am not sure if this is technically legitimate under distance selling regulations anyway (I am not a lawyer, nor do I work in Trading Standards), however I find this an unreasonable position to take for several reasons:

1. My delivery arrived earlier that expectation set at order time and even earlier than the leadtime suggested on the product page. If I was unable to accept the delivery or it had been left with a neighbour I may not have been able to check for breakages within 24 hours.
2 As stated earlier, the item I purchased seems quite complex to assemble, and in theory I could only verify whether there were any damaged components having fully assembled the product, which I did not have time to do within the 24 hours. Yes I could make a cursory visual check for damage, but 24 HOURS - seriously?!!
3 Had I placed a larger order for more intricate items, again it could have taken me a significant time to check for damage, likewise if I was getting in an electrician to assemble/fit the item I could not have met the 24 hours stipulation because the product arrived on a Saturday.

Due to my comments under "Disappointing" I have awarded only 2 stars (otherwise would have been at least 3) and I am unlikey to place repeat business with this supplier whilst what I consider to be a highly restrictive clause remains part of their terms of business. .
Speedy delivery and excellent customer service with high quality product highly recommend!
Our international shipping was quoted almost immediately, an invoice drawn up and payment made via PayPal all on the same few hours. I was advised there would be a delay, as the products needed to be shipped to the UK first from the Netherlands. No problem - I was told this before I paid. The international shipping was very fast - and my goods arrived 2 weeks from placing the order - from the UK to Australia. That is excellent service.
Very happy with the whole shopping experience,. Good website and responsive customer service team. Would definitely recommend.
Great detail to attention, order shipped immediately, arrived in excellent condition.
It took over 6 weeks for my light to come so would have appreciated a call to let me know it was delayed. The light is gorgeous though and came really well protected.
Fast and efficient
Very prompt service
Order procedure and customer support was excellent
I was very pleased with all communications made with Dusk Lighting in order to make my decision concerning the purchase of wall lights. When searching locally I found there were very few options offered let alone such a variety as was found on the Dusk Lighting website.
I would like to praise in particular the help given to me by Mr *** for helping me to make a final choice.

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