Certificate

I was truly let down by this company. Both this company and the courier service they work with refuse to take responsibility for not delivering the champaigne and truffles that I had ordered for my daughter's wedding in Edinburgh.I couldn't be there for the wedding because I live in Vancouver Canada, half way around the world. I specifically stated to be delivered on Oct 8 before 12:00 noon so she would know I was thinking of her on her special day. I even paid extra for the specific instructions for the delivery and I even emailed them the day before to remind them of the special instructions "before 12:00 noon" They never arrived. Next day I was emailing both company's asking for an explanation. DHL courier said the instructions said to be delivered Oct 9. That is not true unless someone made a mistake. Who made up the number 9? Again, both companies refused to take responsibility, the most I got was an apology from both companies. Not good enough under the circumstances, this was the first child to marry in our family and I had no representation because of someones mistake. I would certainly never recommend either company for such an important project or affair.
mom of the bride