Certificate

Awarded the eKomi Gold Seal of Approval!

Awarded the eKomi Gold Seal of Approval!

Coolrocks
Coolrocks

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Customer reviews - From Customers for Customers

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  • Review Given Date
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mike o
The home consultation was fabulous, *** was very patient and knowledgeable.
We were supposed to receive our ring beginning of May due the COVID 19 understood the delays, however we were advised we would be updated in the process due to being in lockdown however we felt that we had always contact for updates.
However they where able to find another ring factory when ours was closed in order for us to have our rings in time to get married. Overall we are satisfied with our rings and would recommend this business.
Jayne P
*** was amazing from the moment we met him at the wedding show Olympia all the way through to delivery. We loved the fact that he came to our home with an extensive choice of rings for us to look at and was so knowledgeable. He kept us informed at every stage during the process of making the rings and even over the COVID period. Can’t wait for an opportunity to order something else. *** your a star thank you
Karen H.
Definetly recommend to others, you have been friendly and exceptionally professionally throughout all our dealings with you. From when we first met at fanhams Hall, you clearly explained processes and options, and it was lovely to not get the hard sell. You products and your excellent customer service us what won us over and we would promote you whenever we can. Thank you
Ben E
We first encountered CoolRocks at a wedding fair where we found their team welcoming, knowledgable and friendly. The initial interaction didn’t feel like a hard sell pitch and explained the process of picking rings and what to look for and consider whether we chose to go with them or not.

Following this we decided to book a home consultation where *** came to visit our home and spent some time working with us to find what we liked. The whole process was relaxed, straightforward and friendly. Our budget was taken into consideration from the start and the benefits of each metal, setting etc explained clearly.

Once we had found the rings we loved the process was taken care of by CoolRocks who kept us updated on progress and timescales despite the country being locked down for several months. In spite of everything going on our rings arrived well in time for the wedding the day after CoolRocks informed us they’d been dispatched.

Two very happy customers here and we’d certainly recommend CoolRocks to others.
Emma T
Coolrocks came highly recommended to us by close family members who had previously used them for purchasing their wedding rings. David was extremely friendly and professional, very knowledgable about rings with a fantastic selection to choose from. So far the experience has been excellent and we cannot wait to get our wedding rings.
Kirsty H
*** created my beautiful wedding ring 5 years ago for me, unfortunately we have a freak accident with it at Christmas and needed to purchase a new one. *** was very helpful and helped with the insurance company as well. Looking forward to getting my new ring back!!
Madeline F.
The service was great from beginning till end. Very knowledgeable and gave us great recommendations for our wedding bands!
CLAIRE H
Choosing your wedding rings is one of the most important part of any wedding preparation. It is also something that most people have no clue about. We both felt confident and reassured in *** experience and honesty and know we have chosen our perfect rings. Couldn’t recommend enough!
Charlotte S
Such a lovely experience purchasing our rings from ***. We didn't feel rushed or pressured at all! He was friendly, professional and efficent the whole way through and we found our perfect rings! Thank you so much!
Maz Y.
Our rings, & the service provided by CoolRocks, has been nothing short of perfect. We've already left a fab "pre-delivery" review but after actually receiving our rings we have to reiterate that we found a true star with this business. With the COVID-19 lockdown we did not even know if we could say our "I do"'s on 4 July, but CoolRocks made sure they were with us every step of the way, ensuring that we were nothing less than thrilled with the rings, that we were happy with the assistance they offered & to wish us the best of luck and support for our special day. We were the first couple to get married at St Albans Registry Office following the lifting of lockdown restrictions, & although the wedding party was in clothes from their own wardrobes, no party, no proper wedding dress & 12 guests, having our beautiful rings for the day was priceless. We cannot recommend the CoolRocks team enough - we are beyond delighted. 10/10 - truly brilliant.

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