Bottledandboxed.com

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Bottledandboxed.com

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Partner ID	0CBC157F420F2A1
Status	valid
Total Reviews	828
Last Updated	2018-06-05T11:31:13+00:00 2018-06-05T11:31:13+00:00

Address	Bottled and boxed (Drinx.Com Limited) Unit 8, Hurworth Road, Aycliffe Busine DL5 6UD, Newton Aycliffe
Website	bottledandboxed.com
Contact	Tel: 01325 313 456 Email:
Authorised representative	Matthew
Recommend

4.9 / 5

Total reviews: 828

Calculated from 160 customer reviews (last 12 months)

Positive 98.07%
Neutral 0.97%
Negative 0.97%

Total reviews: 828

Calculated from 160 customer reviews (last 12 months)

98.07%
0.97%
0.97%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

The buying process was straightforward, the delivery arrived on time and the gift was very well received. Thank you.

5 / 5

They did what they said they would do. Excellent!

5 / 5

Fabulous product, excellent delivery, superb customer service. Thank you

5 / 5

This was clearly a birthday present due to arrive on the person’s birthday on 29/05/2018. It actually arrived incredibly late evening when the recipient was about to go to bed!!
So the whole effort and thought behind the gift was effectively totally wasted. And you had weeks to ensure it should have arrived at a decent time during the day. Also it was impossible to call anyone from either your company or the delivery service to enquire why it was going to be delivered so late. Shabby service and I am sure you do not include contact numbers in order to avoid direct customer contact.
Deeply disappointing service all round. I feel I deserve some form of refund but I anticipate that will not be forthcoming and I am very sure my review will not be appearing on your website.

1 / 5

Hi

I refer to your feedback that you sent to Ekomi which to is showing on our website and which we do take seriously.

We can see the order was placed on 2nd May for delivery on 29th May. As our couriers offer a next day delivery we would have normally shipped your order on Monday 28th however, as this was a Bank Holiday Monday we ensured this was shipped on Friday 25th May and also sent the tracking information to the email address you provided around 3.30pm that day.

The delivery was then made by UK Mail on Tuesday 29th as requested and the delivery time showing was 11:55 in the morning. I have also been in touch with UK Mail to have them confirm with the driver the time of delivery and as he finishes at 5.30pm they inform me that it would not have been after that time. If you do have the exact time the driver called I will again address this with them but I am wondering if this could possibly be another delivery from another company for the recipient with the times being different.

Our offices are open from 9am until 5pm on during weekdays and our telephone number is on our website. Our telephone number and email address is also shown on the receipt of confirmation which you would have received after placing your order so I am not quite sure why you were unable to find our number then unable to get through.

If you would like to contact us via telephone our number is 01325 313456, you can of course respond via email if preferred. Also, if you do find the delivery in question was from a different supplier we would be most grateful if you could contact Ekomi and ask them to remove your comments as we do pride ourselves in having a high standard of customer services.

We look forward to hearing from you soon.

Kind Regards
Your bottledandboxed.com team

An excellent service, speedy and very efficient - my sister-in-law was thrilled with her champagne and 40th birthday balloon!

5 / 5

Fabulous service - went the extra mile and definitely the best in the business. Can't recommend highly enough!

5 / 5

excellent in all areas.

5 / 5

Superb product. Quick service was greatly appreciated.

5 / 5

Special touch when a customer service rep sent me an email to let me know there was a typo error in my message and asking is she could correct it. I have been very impressed about this personal touch, it is not very often to receive such treatment these days, ***

5 / 5

Bottled and Boxed were so friendly and kind to deal with. We had quite a specific order to make as it was a gift being sent abroad (hamper of champagne). *** could not have been more helpful *** I cannot recommend this company enough. They are brilliant.

5 / 5


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