Bob & Lush United Kingdom customer reviews - Rating: 4.6 from 606 customer reviews and experiences for bobandlush.com

Bob & Lush United Kingdom

Made for the dogs we love

Less

Bob & Lush United Kingdom

Made for the dogs we love

Less

Partner ID	364A9D325640F40
Status	valid
Total Reviews	4960
Last Updated	2020-08-06T17:15:38+00:00 2020-08-06T17:15:38+00:00

Address	Bob & Lush LTD Unit 28a Werdohl Business Park, Number O DH8 6TJ, Consett
Website	bobandlush.com
Contact	Tel: 00442073057166 Email:
Authorised representative	Anders Schönberg
Recommend

4.6 / 5

Total reviews: 4960

Calculated from 606 customer reviews (last 12 months)

Positive 94.52%
Neutral 2.66%
Negative 2.82%

Total reviews: 4960

Calculated from 606 customer reviews (last 12 months)

94.52%
2.66%
2.82%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Val Leighfield

Following an order made on 2020-08-01

Quick service and email response. My dog enjoys the food but could do a larger range of flavours.

5 / 5

andrew barlow

Following an order made on 2020-07-30

Used this food for 2 years now , the dog loves it & the service from them is exceptional. I’ve brought foreword the next repeat delivery date numerous times & you always get it delivered the next day

5 / 5

Jill D

Following an order made on 2020-07-30

Excellent service

5 / 5

PAUL SHAW

Following an order made on 2020-07-29

Good

5 / 5

Ian Mearns

Following an order made on 2020-07-28

Good quality food which *** loves with very good informative information

5 / 5

Lorna McCracken

Following an order made on 2020-07-27

Brilliant service from B & L when I had sign in problems. My order was sent out immediately. Very prompt in answering my email. Thank you.

5 / 5

Tracy Mann

Following an order made on 2020-07-27

Great product and service.

5 / 5

Paul F

Following an order made on 2020-07-27

Excellent product as usual

5 / 5

Fiona Knight

Following an order made on 2020-07-23

Terrible Customer service.Phones rarely answered and even when they are it is so difficult to get issues sorted ie continuous delivery of food that I have NOT ordered.Very frustrating. Good product.

1 / 5

Hi Fiona,

I apologise that your phone call was unanswered.

Unfortunately, we are currently working from home due to Covid 19 so are unable to answer the office phone immediately.

However, we respond to all voicemails left from our customers across the working day.

I can see that my colleague contacted you to rectify your account issue via phone call and also sent a follow up email.

If you do need for myself to check anything on your account please send across an email to tasty@bobandlush.com.

Best wishes
Danielle

Your bobandlush.com team

Suzy Bates

Following an order made on 2020-06-25

I don't think you can improve on your service any more than maybe answering emails a little quicker

5 / 5

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Customer reviews - From Customers for Customers

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