Bob & Lush United Kingdom customer reviews - Rating: 4.8 from 1101 customer reviews and experiences for bobandlush.com

Bob & Lush United Kingdom

Made for the dogs we love

Less

Bob & Lush United Kingdom

Made for the dogs we love

Less

Partner ID	364A9D325640F40
Status	valid
Total Reviews	4251
Last Updated	2019-06-18T05:52:40+00:00 2019-06-18T05:52:40+00:00

Address	Bob & Lush LTD Unit 28a Werdohl Business Park, Number O DH8 6TJ, Consett
Website	bobandlush.com
Contact	Tel: 00442073057166 Email:
Authorised representative	Anders Schönberg
Recommend

4.8 / 5

Total reviews: 4251

Calculated from 1101 customer reviews (last 12 months)

Positive 95.65%
Neutral 2.19%
Negative 2.16%

Total reviews: 4251

Calculated from 1101 customer reviews (last 12 months)

95.65%
2.19%
2.16%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Peter G

Following an order made on 2019-06-12

We are a repeat customer and have always had excellent service and most importantly our dog loves the food. One problem this time, DPD left delivery at wrong house and said we had signed for it !!

5 / 5

Sarah Cooper

Following an order made on 2019-06-12

Food is excellent. But never received confirmation email for orders, & setting up love on repeat doesn’t work. No response to email enquiry about this. Please resolve for 5 stars. Also tins too weak.

2 / 5

Hi Sarah,

Thank you for your feedback.

I apologise that you have had issues with your love on repeat orders lately.

We are aware that we do have a few glitches at the moment that our tech team are rapidly fixing in the background.

You should find that the website will be running smoothly shortly.

I also apologise that you have not had a response to your email enquiry. Unfortunately, we do also have an issue with our contact us form at the moment.

If you could please send us an email to tasty@bobandlush.com and we will get back to you straight away.

Best wishes,
The Bob & Lush Team. Your bobandlush.com team

Jean C

Following an order made on 2019-06-12

Easy to change delivery dates. Time slots accurate. Reminders that a delivery was imminent. Excellent as always.

5 / 5

Andrea Graham

Following an order made on 2019-06-12

Quality of food good (according to my dog) and usually good customer service. Been disappointed recently but this is mainly due to knock on effect of website issues.

3 / 5

Hi Andrea,

Thank you for your feedback.

I am glad to hear that your dog is enjoying Bob & Lush!

I am also sorry that you have been unhappy with the service lately due to the website issues.

We are hoping that this will be fixed within the next week or so and everything will run smoothly.

Best wishes,
The Bob & Lush Team. Your bobandlush.com team

Kathryn Rawling

Following an order made on 2019-06-09

Gravy, tripe and duck is great. Only negative is what seems to be excessive packaging.

4 / 5

Paul F

Following an order made on 2019-06-11

Ordered extra this time and received an excellent and prompt service with free extras added as promised thank you

5 / 5

Chris T

Following an order made on 2019-06-11

I have always had terrific experience with your product and was on a permanent order but then it just stopped- I'm not sure why- maybe I missed some correspondence- anyway back now.

4 / 5

Paul Millman

Following an order made on 2019-06-10

We found a sample of bobandlush food at a dog friendly hotel recently. We fed our 10 week old puppy some and he loved it so much we have now ordered more.

4 / 5

Verity H

Following an order made on 2019-06-10

Great

5 / 5

SUSAN TAYLOR

Following an order made on 2019-06-09

Great food, great service.

5 / 5

Certificate

Awarded the eKomi Gold Seal of Approval!

Customer reviews - From Customers for Customers

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