Bob & Lush United Kingdom customer reviews - Rating: 4.6 from 888 customer reviews and experiences for bobandlush.com

Bob & Lush United Kingdom

Made for the dogs we love

Less

Bob & Lush United Kingdom

Made for the dogs we love

Less

Partner ID	364A9D325640F40
Status	valid
Total Reviews	4517
Last Updated	2019-10-22T07:50:29+00:00 2019-10-22T07:50:29+00:00

Address	Bob & Lush LTD Unit 28a Werdohl Business Park, Number O DH8 6TJ, Consett
Website	bobandlush.com
Contact	Tel: 00442073057166 Email:
Authorised representative	Anders Schönberg
Recommend

4.6 / 5

Total reviews: 4517

Calculated from 888 customer reviews (last 12 months)

Positive 94.78%
Neutral 2.57%
Negative 2.66%

Total reviews: 4517

Calculated from 888 customer reviews (last 12 months)

94.78%
2.57%
2.66%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Donna Campbell

Following an order made on 2019-10-16

Always on time, great customer service and product.
Daisy the Tibetan Terrier loves the sausage treats too.
Thank you

5 / 5

laura m

Following an order made on 2019-10-14

Anyways delivered on time!

5 / 5

Lorna D

Following an order made on 2019-10-13

good supplier, quality products

5 / 5

Sandra Rose

Following an order made on 2019-09-30

Excellent service. Fast delivery. My two dogs absolutely love the gravy

5 / 5

Christine Collins

Following an order made on 2019-10-11

The problem with p&p on love on repeat orders seems to be ongoing ..if this could get resolved then 5 stars would be guaranteed

4 / 5

Jules Crowther

Following an order made on 2019-10-11

Wrong repeat orders, wrong amount charged-this happened a few times & everytime blamed IT, website hard to use to order, damaged goods when arrived, never answer the phone, don't want to recommend

2 / 5

Hi Jules,

Thank you for your feedback.

I apologise that you have had issues with your orders recently.

Our tech team have been working on fixing the errors mentioned. However, it has took longer than we first expected.

I can confirm that all discounts are now applying correctly to all accounts. This is also reflected on your October delivery.

Our response time is also back to normal as it was before the tech issues. I apologise if you have had issues prior getting through to us.

I am also sorry to hear that items from your order were damaged in transit. If you could please send us an email to tasty@bobandlush.com with these products we will have them replaced for you.

Best wishes,
The Bob & Lush team. Your bobandlush.com team

Valerie A

Following an order made on 2019-10-10

Customer service is excellent. *** *** promptly and finds the best solutions. There were some issues i.e. with my last order and she immediately reverted to me with a commercial gesture.

5 / 5

Audra T

Following an order made on 2019-10-10

Great product good service never a problem

5 / 5

David Humphreys

Following an order made on 2019-10-10

This is our first order and the dog looks for the kibbles morning and evening. None are left which could not be said for her former food.

5 / 5

linda Jiang

Following an order made on 2019-10-09

Excellent quality! My dog has a sensitive stomach. After we change his food, he doesn’t *** any more and also his fur becomes smooth and shiny.

5 / 5

Certificate

Awarded the eKomi Silver Seal of Approval!

Customer reviews - From Customers for Customers

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