The staff were helpful and pointed out things that we were not aware of which helped us when making our decision.
Our only disappointment was their lack of awareness and procedures during this pandemic. We were pleased that we could book an appointment which meant that we were the only ones in the shop at the time, however considering retail have had time to get ready for reopening, we don’t feel that this shop had made any efforts to help with the current situation. We were not asked to do track and trace or use hand sanitizer once entering the building but more concerning neither of the members of staff wore a mask. I appreciate that people can be exempt from wearing them but for this to be the case for both of them seemed strange and maybe they should be tasked with other jobs rather than having face to face contacts with clients. Also, builders were allowed to enter the shop also not wearing masks and were not socially distanced. This is a particularly anxious time for people who are pregnant as we have no protection over our unborn child and think it would make many people who are in the same vulnerable position as we are feel more assured if the shop followed the current regulations that are in place.
