Certificate

Thank you sincerely *** and all staff who assisted in any way with Dad's funeral.
From the moment *** came to the *** to take Dad in to your care and all the way through the whole process you were all wonderful.
The transfer was so dignified, caring and involving of us all. *** your care, concern and patience with all my emails was above and beyond.
It is so different being on the 'other end' in this situation and you made it all very easy.
Sincere thanks and kindest regards
***

*** was amazing is was very easy to make decisions after talking to him.
The funeral was exactly as we wanted it. Thank you
***

My experience with Johnathan Hepner funerals was a very professional detailed but very relaxed . This is my second funeral I have asked Hepners to handle and they have been just wonderful. What ever I wanted was no trouble, very thankful they handled both my parents

All the staff at *** were amazing. From my very first meeting with ***, I felt very confident that the funeral service would be as I wanted it to be. Even my 93 year old father was very impressed with the respectful way he was spoken to and how his feelings were taken into account.
Nothing was too much trouble. The celebrant that *** suggested, ***, conducted the service in such a beautiful way. The whole process from start to finish was exceptional.
Thanks to everyone involved.

Hepners appeared couteous compassionate and understanding in dealing with family in the initial stages of organising my mothers funeral last year then my fathers 14 mths later. However in both services the visual tributes were ruined as were not checked on both occasions and tested prior (in mums it wasnt played at all as it wasnt even in the service booklet) and Dads (because they didnt check the CD ...then after an embarrasing silence waiting.. started played the wrong music and had to start again). Also, at the end of Mum's out the front as people spent few moments consoling.. chatting briefly before departing, people for the next service were arriving! Cars were rolling in..so Hepnersd had backed ours on to the next service within minutes...which was discouteous. There should be an hour gap between services at least. In what initially appeared to be well organised turned into...well unorganised and unprofessional.

we are so happy for you organized the service it was beautiful we thank you so much for every thing

*** handled all aspects of our son's funeral with the greatest of care and sensitivity. We would wholeheartedly recommend Jonathan Hepner Funerals.

*** could not have been more caring and helpful. Arranging the funeral and at the Chapel, Graveside, and afterwards at the Uniting Church Hall. Much appreciation on a very sad day for us even though we know our loved one is at peace in a far better place.

From all of my family, we thank you ,*** and the staff at Hepners, The respect and professional help , given to my family was very much appreciated. Regards , ***

Very caring and presented my husband beautiful..The only suggestions I could make is to have a marquee for people to stand under the weather was wet and windy on the day , and the flowers went down with the coffin I would of liked them in top .Other wise everything went extremely well thank you for all your help