Certificate

I ordered a set of glasses in early March that were, eventually, delivered in July. This was caused by a manufacturing supply issue, which I accept. However, the experience would have been improved if AZ Boutique had been pro-active in keeping me informed. The expected delivery date was updated many times, but the only way I knew was when the delivery did not occur and I then logged in to my account to check my order,

After paying for my product, I had no confirmation email from AZ Boutique to indicate my order had been received. In fact, when I opened a chat 7 days later, the operator was very curt saying I would get an email & did not answer my questions. Thereafter I had a slew of emails, most of them repeating the first email, which was annoying.

To summarise - initial communication is very poor & once prompted, future communication is excessive.

However, the product is fantastic!

Items not received..Customer service are still waiting to hear back from courier..refused to make a call to the courier saying they have a procedure to follow therefore not refunding my money also. It is nearly 3 weeks since order was sent out from their warehouse.
I don't recommend this supplier to anyone they are false sellers.

I spoke to one of your colleagues this afternoon and someone was going to contact me with delivery information but nothing yet ...
No tracking information and no delivery ....
You should change your website / order system as My Hermes doesn't operate any longer under that name they are now called EVRI
Looking forward to receiving the details and more importantly getting my oder as it was a Birthday present but we have missed the date !