az-boutique.co.uk customer reviews - Rating: 4.4 from 55 customer reviews and experiences for az-boutique.co.uk

az-boutique.co.uk

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az-boutique.co.uk

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Partner ID	6D9F767BC341CDD
Status	valid
Total Reviews	282
Last Updated	2021-09-19T14:41:33+00:00 2021-09-19T14:41:33+00:00

Address

AZ BOUTIQUE

45 rue Gilles Roberval

30900, Nimes

Website

az-boutique.co.uk

Recommend

4.4 / 5

Total reviews: 282

Calculated from 55 customer reviews (last 12 months)

Positive 85.51%
Neutral 4.24%
Negative 10.25%

Total reviews: 282

Calculated from 55 customer reviews (last 12 months)

85.51%
4.24%
10.25%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Excellent service and,packageing.Would recommend.

5 / 5

All excellent from ordering to delivery and goods well packed

5 / 5

I ordered a cheese grater (like mine) as a gift for someone who can’t find one - I think because I bought mine abroad!
The grater arrived today and is excellent - thank you.
I received an order confirmation immediately and numerous emails re its “journey”
A very nice item from a reliable Company,

5 / 5

Excellent service & communication. Packaging eaxactly fit for purpose.. Thoroughly recommended

5 / 5

Great products and price. Customer service was excellent. We had ordered glass bottles and a great deal of care had been taken packing for super safe transit. I would highly recommend AZ Boutique

5 / 5

Excellent service, very responsive to emails and helpful. Really great quality cutlery, very happy with purchase

5 / 5

Still haven’t received my glassware parcel!

1 / 5

Dear Client, we regret to learn about this issue. We shall contact you by email to maintain a follow up regarding your parcel. Regards, Customer support, AZ Boutique Your az-boutique.co.uk team

Really really poor. Every single time we order the estimated shipping time is incorrect. Sometimes by over to a month. Support is unfriendly and unapologetic, often blaming everyone else, including me, for their issues. Unfortunately we can only get an item we need from this company otherwise I would happily never order from here again. Their attitude and service needs a huge amount if work. Unreliable, unfriendly, unapologetic, unbelievably frustrating company to deal with.

1 / 5

Dear Customer,

We regret to learn that you are not satisfied with our service and we apologize for all the inconveniences caused.

After verification, we found that indeed you contacted us and each time we checked the orders you placed on our website, we found that the items you ordered were awaiting replenishment, the reason why your order could not be shipped.

As explained to you, when you placed an order, just before the confirmation of the order, the estimated delivery time is indicated as per the replenishment of the items that are not in stock.

Moreover, in case the manufacturer does not replenish the items in time, we do inform our customers about a further delay but it depends on the customers if he or she wants to wait or to cancel the order.

We completely depend on the manufacturer on the replenishment of items that are not in stock.

In your case, you accepted to wait each time though we made it clear we cannot proceed with a partial shipment to Ireland given the cost of the shipping which is very high and as a result, not profitable for us.

Hence, please note that if you no longer wish to wait, you can cancel the order. The choice is yours in fact.

We thank you for your understanding and we remain at your disposal for any other requests.

Best regards,
Customer Support
Cookplus Your az-boutique.co.uk team

Excellent product took longer than expected for delivery but arrived on date given

4 / 5

Very good value. delivery rather slow, but this is probably inevitable due to Brexit.

5 / 5

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Awarded the eKomi Silver Seal of Approval!

Customer reviews - From Customers for Customers

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