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Rating for: AtelierOnWeb


4.8  /  5

Calculated from 52 customer reviews
(last 12 months)
Total reviews: 630

Customer reviews - From Customers for Customers

All customer reviews are from customers who have completed a transaction with AtelierOnWeb

  • Customer review

    /  5
    Everything was great except from the delivery agency. They did not come at the day they promised for the pick-up. They also wanted us to go downstairs to pick up the package, meaning no door delivery.
    on 2017-11-28 at 20:44
  • Customer review

    /  5
    on 2017-11-28 at 20:41
  • Customer review

    /  5
    Very good and fast delivery 😍
    on 2017-11-28 at 07:19
  • Customer review

    /  5
    The delivery was fast. customer service response was averagely fast too. The product quality is OK. But the delivery partner made a mistake with the delivery method, did not send by DDP. Thus wasted much of my time and effort to claim back tax and custom from DHL Japan. ( mistake was made at DHL Italy). Hope the delivery partner can be more careful when sending out the parcel. And I put a Moncler down jacket in my wishlist waiting for the A/W sale to start ( newsletter said it will start on 11 th Nov) but I noticed the jacket was already sold before the sale even started. disappointed.
    on 2017-11-11 at 02:20
  • Customer review

    /  5
    I had been searching for for these slippers for weeks when I found them on your site. They were exactly what I was looking for, delivered in a timely manner, and reasonably priced. Payment was easy through Pay Pal and I was kept informed with every step of the shipment process. This was one of the most pleasant shopping experiences ever.
    on 2017-10-17 at 23:36
  • Customer review

    /  5
    Great service!
    on 2017-10-17 at 23:12
  • Customer review

    /  5
    Very Good
    on 2017-09-28 at 16:41
  • Customer review

    /  5
    Kindness and properly response customer service and very fast delivery service.
    on 2017-09-27 at 17:43
  • Customer review

    /  5
    I'm very pleased with this shopping site. Order was processed within few days and dispatched on the same day of shipping! Absolutely recommend and will be buying next time.
    on 2017-09-13 at 08:02
  • Customer review

    /  5
    My package, containing an expensive clothing item (sent to USA), arrived with the value of the item fully displayed in dark ink handwriting, visible to all. Since I live in an apartment complex with a common package room, this was not optimal! Also the package was not sent in a way that the item could be readily returned - as is the case for other online vendors (FarFetch, Matches, Stylebop).
    Comment from :
    Thank you for having taken your time to provide us with your thoughts.
    We apologize for any inconvenience caused with the delivery and for your opinion regarding our return process. We confirm that you can easily request a return authorization login your account and selecting the order you want to return or contact directly AtelierOnWeb Customer Care for further assistance.
    We appreciate your comments and your understanding.
    Your feedback will help us to continually improve our service to all our customers.

    Best regards
    Customer Service
    on 2017-09-13 at 05:05


  • Address:

    AtelierOnWeb srl
    Via Pompeiana, 346
    63900, Fermo (FM)

  • Recommend:
  • Website:
  • Contact:
    Tel: 39 734 685313
  • Authorised representative:
    Cesare Dania
  • Partner ID:
  • Status:
  • Total Reviews:
  • Last Updated:
    2017-11-28 at 20:44
  • Michael Ambros
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