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Awarded the eKomi Silver Seal of Approval!

Awarded the eKomi Silver Seal of Approval!

AtelierOnWeb
AtelierOnWeb

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Customer reviews - From Customers for Customers

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It was my first order with AtelieronWeb. Very bad experience.I ordered Woolrich parka. My order was placed on Dec. 1. On Dec. 3 I started to woory because thay did not send me any confirmation.I started to chat with them on Dec. 3, they informed me that they need 2 hours to confirm the order. I diв not receive any order confirmation on Dec.3. On Dec. 4 started to write to them again. Client service was not replying quicky. I started to feel that something is going wrong. A few ours later they told me that they do not have my parka on stock. It was a mistake.. They offered that I keep money (I paid *** euros) for my next purchase. I was schoked to hear what they offered. I started to write to them explaining that In order to make a purchase I had to buy euros because my local currrency is different. After refund it would cost me *** euros (on currency conversion) that I spent on nothing. They refused to cover 70 euros I had tp pay for their mistake. They promised to make a refund for only *** euros.. The whole week I was writing to them to get ARN bank code. Today is Dec. 10 and I still do not have ARN code from them.. So far I have no parka, no refund and I lost *** euros on nothing. On top of that I spent ours of my time writing to them and trying to get information, I am extremly upset about the whole situation.. I do not understand why so many positive answerson this website. It is also not easy to review on this website. I had to wait for the link in order to be able to do it. I doubt that people that like packaging would go through this tough job..
Excellent service and fast shipping. The goods comes very nicely packaged. Return and refund has been completely smooth the few times that I have had to use it. One of the best web shops I have ever dealt with.
This was the second time I’ve purchased from AoW and it was perfect again.. super fast!
Product received in excellent conditions and very good customer care.
I've ordered from them several times. Reliable site, timely shipping. Would recommend.
great
Very todo argentino. The team solve the problens quicio y ando satisfactory
It is amazing and it's authentic brand
Everything is perfect
Wonderful and efficient Service..the Order was delivered as notified..greatly impressed and highly recommended.

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