April-International - EN customer reviews - Rating: 3.9 from 51 customer reviews and experiences for en.april-international.com

April-International - EN

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April-International - EN

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Partner ID	E5B4F755782CB8E
Status	valid
Total Reviews	57
Last Updated	2019-03-04T14:52:25+00:00 2019-03-04T14:52:25+00:00

Address	APRIL Digital 114 bd Marius Vivier Merle 69439, Lyon
Website	en.april-international.com
Contact
Recommend

3.9 / 5

Total reviews: 57

Calculated from 51 customer reviews (last 12 months)

Positive 71.93%
Neutral 7.02%
Negative 21.05%

Total reviews: 57

Calculated from 51 customer reviews (last 12 months)

71.93%
7.02%
21.05%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Following an order made on 2019-03-02

very competent and friendly staff, very good insurance conditions

5 / 5

Good morning, we are very pleased to know that you are satisfied by our services. Our team wish you a good day. Your en.april-international.com team

Following an order made on 2019-02-25

Could not activate my online account up until now (did not receive the e-mail to confirm the activation) did not receive an e-mail back yet, so far not so happy.. asked extra info regarding the AETNA network and did not receive this info either

2 / 5

Good evening, thanks for your comment. We're sorry for the inconvenients you had with the customer access. we sent you an email about AETNA and your id. Our team is available for any question you have. Regards. The April International Team Your en.april-international.com team

Following an order made on 2019-02-08

The insurance policy itself was a very good deal but the customer servise let me down. I have sent many emails to fix a spelling error in my name and nobody answered. I have even tried to reach the London and PAris office.

1 / 5

Dear sir, we're sorry for the delay to answer to your post. We apologize if you didn't suceed to reach our customer department in Paris or London. Could you please send us your request to info.expat@april-international.com? Our customer advisors are available from 8.30 am to 18 pm. You can also reach us at +33 1 73 02 93 93. Kind regards. The April International Care team Your en.april-international.com team

Following an order made on 2019-01-25

Nice and easy subscription but the response time during Christmas and New Year period until the second week in January was catastrophic. No replies by email and on top, the website not available. Due to that fact, I could get my insurance only as from February, so with a delay of 1 month.
Otherwise, I would surely have given a better rating than 3.

3 / 5

Dear sir, indeed our response time in December and January was longer because of the increse of requests that we received. We have reduced the response time since January so do not hesitate to contact us for any question you can have. Sorry for the inconvenience during that period. Kind regards. The April International Care France team. Your en.april-international.com team

Following an order made on 2019-01-25

We have never received the second email With the forms that we were supposed to sign and send it back to you.

1 / 5

Dear sir. Normalyy after the subscription you should have received an email with your certificate and the form that you have to sign and send us back. We will send it to you right away by email. We apologize if you didn't receive automatically those forms. Kind regards. The April International Care team Your en.april-international.com team

Following an order made on 2019-01-23

server connection not working. double payment processed.

1 / 5

Dear Sir,
We apologize for the inconvenience. We would like to inform you that our Accounting Department will proceed to the reimbursement. Please, feel free to contact us if necessary

Best Regards,
APRIL International Care France's Team
Your en.april-international.com team

Following an order made on 2019-01-09

You can insert a page to upload signed documents

5 / 5

Following an order made on 2019-01-09

I wish this new insurance I suscribe in will be as good and convenient as when I registered online.

5 / 5

Following an order made on 2019-01-08

very easy

5 / 5

Following an order made on 2019-01-03

Ça serait mieux s'ils répondaient aux emails rapidement! Mais merci pour l'assurance
Léo

3 / 5

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