April-International - EN customer reviews - Rating: 3.8 from 20 customer reviews and experiences for uk.april-international.c...

April-International - EN

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April-International - EN

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Partner ID	E5B4F755782CB8E
Status	valid
Total Reviews	102
Last Updated	2020-10-15T04:23:19+00:00 2020-10-15T04:23:19+00:00

Address	APRIL Digital 114 bd Marius Vivier Merle 69439, Lyon
Website	uk.april-international.c...
Contact
Recommend

3.8 / 5

Total reviews: 102

Calculated from 20 customer reviews (last 12 months)

Positive 73.53%
Neutral 7.84%
Negative 18.63%

Total reviews: 102

Calculated from 20 customer reviews (last 12 months)

73.53%
7.84%
18.63%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Following an order made on 2020-10-14

Excellent and professional service

5 / 5

Following an order made on 2020-10-06

everything worked without problems
easy and logical to use

5 / 5

Following an order made on 2020-09-12

While the online subscription was easy and fast, I was then asked to print, sign and send physical copies of the insurance policy to France, despite being in Guatemala so that this process is unnecessarily complicated and expensive. For an international insurance not to be able to process everything involved in an insurance subscription virtually is just not understandable in this day and age. Also, the easy claim app has no button to register, only to log in, so that it is impossible to use (will be separately contacting to get this resolved).

3 / 5

Following an order made on 2020-09-01

I have not received any details of my insurance policy even though I already paid .

1 / 5

Following an order made on 2020-08-30

Simple et immédiat!

5 / 5

I made claims that were totally legitimate and when I wanted to renew my policy they said they had no policy for me. Disgraceful.

1 / 5

Dear Customer, We are are very sorry to hear about your situation. To let us see in details the case, can you please provide us more informations ? We fully remain at your disposal, by email at info.expat@april-international.com or at 01 73 02 93 93. We wish you a great day. The April International Care France Team Your uk.april-international.c... team

Following an order made on 2020-08-05

Honestly i wouldn’t thought that applying for an insurance would be that easy specially abroad!

5 / 5

Thank you for taking the time to share your feedback. We're delighted with your review. Do not hesitate to get in touch with us for any request or question, via email at info.expat@april-international.com or at 01 73 02 93 93.

The April International Care France Team Your uk.april-international.c... team

Following an order made on 2020-07-21

Clear and understandable

4 / 5

Following an order made on 2020-07-19

I used payment with online. Because of the website, I double paid the insurance and up till now no update

1 / 5

Dear Madam, thank you for your comment. Our accounting department reimbursed the overpayment at the start of the week on the credit card used for payment. For more information, do not hesitate to come back to us by phone at 01 73 02 93 93 or by email at: info.expat@april-international.com Your uk.april-international.c... team

Following an order made on 2020-07-18

A hassle free procedure! Very prompt but taking care of all the vital points involved in taking out an insurance policy !

5 / 5

Dear Customer. Thank you for your review. We are delighted to hear that we have managed to make your subscription process easy. Do not hesitate to contact us for any request, via email at info.expat@april-international.com or at 01 73 02 93 93.
The April International Care France Team Your uk.april-international.c... team

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Customer reviews - From Customers for Customers

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