Certificate

*** was so helpful and pleasant, he's an asset to your team.nothing was to much trouble for him.

I'm finding the new grade 1 to 7 approval system unhelpful when it comes to applying for cover on a grade 7 company. When I call the customer care line for clarity sometimes I am told I just need to apply on line under the new system, no extra information is offered. Sometimes the grades aren't even up to date and when they are updated they become a grade 8.
Experian doesn't always match the information you hold and may not provide the discretionary cover we might need.
Then, if refused cover, there is the whole contact us to get the refusal removed issue so we may be able to use our discretionary limit, if appropriate.
This leaves us unsure as to whether to offer the customer credit or not.
Also if a grade 7 turns out to be refused are we still expected to pay the fee for applying, this is such a grey area if the grading aren't up to date.
Previously we would have simply call customer services and gained a better understanding of the risk.

Customer services have previously been very helpful, and still are, they play a big part in helping us make important credit decisions. Yet somehow it seems that they are now restricted from offering the extra help, which is sometimes needed.

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Exellent service as always, got all the information we required.

All explained in great detail and all bases covered.

Although the team have been trying hard to resolve my issue it remains open as I am still not receiving credit limit notifications.

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Always a pleasure to work with Allianze - friendly, professional and quick to respone.

efficiency, accuracy