Extremely disappointed with the service (if you can call it that). Communication is severely lacking. Explanation of policy terms and generic customer service is woeful. There is zero consistency/cohesion within the team with reference to product knowledge. For example. We have just received this email.
To finalize the assessment and have full liability on this claim, judgement must be obtained and enforced.
Since the debt is disputed, the dispute must be resolved in favor of the policy holder.
We have zero explanation given in terms of policy caveats. The assessor hasn’t even taken the time to ask us about the particulars of the claim underway. Our response was s as below.
Please explain precisely why Allianz is treating this debt as disputed and identify the grounds relied upon.
A clerical error was made on the claim form, and an N244 application has been submitted to correct it.
That error does not, in itself, establish a substantive dispute over the underlying debt.
We hold written email confirmation from Harlequin acknowledging that the money is owed. This evidence has also been submitted to the court. Please confirm that you have reviewed it and explain how it has been taken into account in your assessment.
Please also identify the specific policy clauses requiring us to obtain judgment and pursue enforcement before Allianz can finalise its assessment and clarify what enforcement steps you require.
We are actively pursuing recovery. However, we expect the claim to be assessed against the evidence and the precise policy terms.
A general statement that “the debt is disputed” is insufficient without explaining the basis for that position.
We will now wait probably a week for a response. Thoroughly disappointed in the manner with which this particular matter has been handled.
Insurance is there to provide protection and support when things go wrong. Yet when we needed it that protection and support, it’s effectively non existent.
