Certificate

Hi it just took ages with all the steps to get through but I assume you were very busy. Thank you though. Demetrie Can't spell his name but he was a very sweet young man.

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I was on a couple of times in relation to quotation and found all the staff were extremely helpful and friendly. I am sure you have a girl called Emma I think that's her name!! Anyway she was brilliant I am sure you could check your recordings that's of course if you are interested in this girl. Absolutely tremendous experience. By the way if I had a bad experience be sure I would have been on letting you know every detail. So in answer to the high score it's because of Emma. I really would like you to hear recordings of her attitude and professionalism and friendlies. If you do find out which I hope you make it your business. Please tell her it was my pleasure to talk to somebody so helpful especially in this day and age!!!!

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All sets easily outlined on the website and staff very helpful when calling,

Very easy and straightforward process

I purchased pet insurance in June 2025, and it was just never made active. I only realised this a couple of weels ago, and immediately contacted an Allianz live agent, who replied a couple of times and then completely ghosted me. When I rang the next working day, the call agent was helpful but couldn't waive the 2 week buffer period. Very frustrating. If my pup became ill within those two weeks, she wouldn't bave been covered, despite her insurance being arrange months ago.Anyway, the agent said he would find out if the buffer could be waived and call me back. He never called me back.
Needless to say, I won't be recommending Allianz to anyone.

It was a seamless interaction

It was an easy process to complete.