999inks customer reviews - Rating: 4.6 from 4074 customer reviews and experiences for 999inks.co.uk

999inks

999inks is one of the leading suppliers of ink cartridges and laser toner in the United Kingdom. Based in London, committed to bringing you premium quality Inkjet & Laser Printer Cartridges from all major brands at the lowest prices with free delivery, same day dispatch and 100% Satisfaction Guaranteed.

Less

999inks

Less

Partner ID	NH41WW91JM8S7NU
Status	valid
Total Reviews	41353
Last Updated	2019-11-15T14:36:10+00:00 2019-11-15T14:36:10+00:00

Address	999inks (ECOM TRADING LIMITED) Congress House, 14 Lyon Road Harrow, London HA1 2EN
Website	999inks.co.uk
Contact	Tel: 0845 257 5100 Fax: 020 7117 3133 Email:
Authorised representative	999inks
Recommend

4.6 / 5

Total reviews: 41353

Calculated from 4074 customer reviews (last 12 months)

Positive 95.93%
Neutral 1.02%
Negative 3.05%

Total reviews: 41353

Calculated from 4074 customer reviews (last 12 months)

95.93%
1.02%
3.05%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

You were fine if a bit slow on last order

2 / 5

Very fast delivery and at a god price. Thanks.

5 / 5

Good quality inks,very well made, does the job. Excellent value and Service. Highly Recommended.

5 / 5

Items did arrive in very good time
Thank you

5 / 5

Cannot be improved .entirely satisfactory.

5 / 5

After years of using 999inks successfully, I have today seen the other side of the way you deal with customer complaints. I ordered a cartridge on Monday this week - I needed it urgently. I am a writer and professor. Today is Wednesday and the cartridge has still not arrived in today's post. I rang 999inks and spoke to ***. The only resolution he could suggest was for me to buy online today another cartridge, pay for it to be sent first class mail - and then if both arrive tomorrow, package one up, go to the post office and send it back! The simple method would have been to send me a replacement cartridge today, to arrive first class tomorrow! What a dreadful service! I am now wondering about switching to a more efficient and sympathetic provider.

1 / 5

Hi Barry

I'm sorry to hear that you are unhappy with our service on this occasion.
Had your order been overdue we would of course have been able to make a free of charge re-dispatch by first class post.

The order that you placed on Monday for delivery on Wednesday/Thursday (by the 2-3 day service selected at checkout) was dispatched on time and is therefore due to arrive by the end of today. Unfortunately we are not able to initiate a late delivery query before the delivery is due, or accede to your request yesterday to send a free duplicate order to arrive in the same batch of post as the first, just in case one of them is late.

Because we know that everyone's situation is unique, we do not have any fixed rules for addressing problems like this - our customer service team are encouraged to be creative and open to suggestion when finding solutions - so when it became apparent that you wanted a duplicate dispatch we offered to set up a second order, take payment and give you a full refund when you returned the surplus cartridge. This would have provided the safety net you wanted at zero net cost.

We offer a variety of delivery options at checkout, including next day for urgent situations, and try hard to make every customer feel appreciated and looked after.
With this in mind, as we had not failed to provide a service we offered, or to find a no-cost solution to your request, I am disappointed that you consider our service to be "dreadful". I'd like to establish what we could have done better, so if you could email me (info@999inks.co.uk) with your phone number and a convenient time, I'll be happy to give you a call and discuss the matter. I'm sure we can come to a mutual understanding and ensure that you are never left feeling like this again.

Regards,
John

Your 999inks.co.uk team

Very speedy service, nothing to improve

5 / 5

No problems, quick delivery, had to re-insert print cartridges more than once, all fine now

5 / 5

very good efficient service - goods ordered received within just a few days of ordering. Also very well priced

5 / 5

Highly satisfied

5 / 5

Certificate

Awarded the eKomi Silver Seal of Approval!

Customer reviews - From Customers for Customers

The eKomi Seals

What is eKomi?