Certificate

It was unfortunate that I had to make a claim but the service from Allianz was first class. *** was very professional and most helpful. Thank you for your service.

I spoke to 2 or 3 people and I made my points and we came to anagreement which I was happy with.

had to explain some things twice and lacked attention to detail not a big deal as settlement was what was expected. Very good experience.

Thanks

Loss adjustor for Allianz very poor in communication and totally unrealistic in settlement amount. He made no effort to help to settle the claim promptly and fairly.

Good process

Everything was dealt with efficiently and swiftly

There was a delay from when the claim was submitted before we even received an update. The first response was referring to an ongoing claim, before we had even had contact or clarification requested.

Good customer service

It was an emergency repair no one contacted me for days and only after complaining. I thought emergency repairs were covered in policy but if I continued with the claim I'd have to pay and lose my no claims bonus!..horrible service will be moving my home insurance to a new company at renewal