Certificate

From Murray picking us up at the airport to the lovely ** in the office, we had an overall excellent experience.

Everything was good until we discover the change of 71aud 3 weeks after we returned the car.

Friendly helpful staff. Great service. We had an inadvertent problem occur and we are very happy with the way it was resolved. The english shuttle driver is a great person too. An asset to your company. but everyone was great.

Very good

The staff were a little busy when we arrived to pick up the car, but the car was covered for hail damage and the pick up and drop off service were very good to and from the airport. The staff in the office on arrival at the Gold Coast were a little abrupt, due to pressure of the many customers in the office. When leaving the car to go home, the staff were excellent and very professional.

Always very welcoming! Great customer service and friendly staff

On pickup at gold coast airport there was a bit of a wait due to a large group having shoved it's way on in front of us to the shuttle, but I guess that's not really your issue, just some rude people! The pickup was a bit strange as the staff member serving me took a phone call while processing our info and ended up stuck on the phone call? We also picked up the car with 6/8 of a tank of petrol with expectations to only have to fill it up 6/8 which is quite challenging considering we have no idea! Ended up returning the car with a full tank of petrol but don't get reimbursed for the extra we put in, but sure we would have been penalised it if was the other way? Anyway, love east coast car rentals, have used twice now and appreciate the service!

Easy to get to depot, friendly staff and quick service.

Generally good, however the lady who did the paperwork when giving me the car at the start was quite intimidating and pushy with trying to up sell me insurance. She also rolled her eyes and I did not appreciate that!

Staff were efficient and very pleasant. Car was in great condition and exactly what I thought I was booking. Shuttle was efficient and comfortable. Overall a great rental experience