I expected getting my vintage car from the UK to Australia and on the road would be a bit like sending a very big parcel in the post.
Instead it has taken more than 6 months, I’ve had to liaise with at least 6 different organisations and umpteen people within them, the paperwork has been hellish (and I’ve be asked to send things repeatedly or for the same information multiple times), no one explained any of this or anything needed very clearly, emails are voluminous in detail and number and nothing is made very easy, and it all just feels incredibly primitive, arduous and unpleasant. I don’t think I’ve spoken to anyone other than the initial sales person.
All at a very high price, but with almost nonexistent customer service. The arrival was delayed by a month and I wasn’t even told. In addition, I’ve spent thousands of pounds on a rental car. Had I been told all of this from the start I’d have bought a car for the same cost. Sometimes I don’t even get responses to my enquires, often from senior people in the organisations.
I’m not sure if it’s just my own experience, or if this is an industry that needs an Uber to come along, turn it inside out and drag it kicking and screaming into the 21st century. I suspect it is the latter.
Add to that I found one of the AutoShippers staff to be particularly unclear, unhelpful and combative. On the other hand, Ami at CargoClear has been the only thing keeping me sane.
If it was possible to give a negative stars rating I would have done so.