1-2-Print customer reviews - Rating: 4.1 from 8 customer reviews and experiences for 1-2-print.co.uk/gb

1-2-Print

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1-2-Print

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Partner ID	U7FG13ZRPFWYXZ2
Status	valid
Total Reviews	732
Last Updated	2021-09-06T15:59:33+00:00 2021-09-06T15:59:33+00:00

Address

1-2-print

Office 8 10 Buckhurst Road

Bexhill-On-Sea - TN40 1QF - East Sussex

Website

1-2-print.co.uk/gb_en

Recommend

4.1 / 5

Total reviews: 732

Calculated from 8 customer reviews (last 12 months)

Positive 96.72%
Neutral 1.09%
Negative 2.19%

Total reviews: 732

Calculated from 8 customer reviews (last 12 months)

96.72%
1.09%
2.19%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Following an order made on 2021-08-16

Ordered recently, the items arrived not according to the specifications ordered. Reported immediately and acknowledged within a couple days. Sent evidence as requested but have not heard back in about a week. Very disappointed in the slow customer service and the lack of resolution to my current complaint.

1 / 5

Dear client, we are sorry for giving you a reason for a bad review. When a problem occurs, we normally try to solve it within 2 days if not immediately, for more complex cases like yours, we normally ask our clients for their ideal solution so we can take it into account, for such situations we might need a week until we can confirm a solution (as in this case). We are reachable via Chat, Telefone and Email if any help or update is required. Your 1-2-print.co.uk/gb_en team

Following an order made on 2021-07-21

Always excellent service and speedy delivery

5 / 5

Following an order made on 2021-06-07

excellent and local to Bexhill

5 / 5

Following an order made on 2021-02-16

As always very satisfied with the quality, price and customer service, which is so helpful and responsive. Although the pandemic had meant that we had missed a year since we last ordered, 1-2 Print had not changed one bit. Still brilliant. Thanks so much ... until the next time!

5 / 5

Following an order made on 2021-01-22

The website is misleading we thought we were placing an order with a company in the UK. Product arrived from Germany, Print was ok, paper however was not white but cream. Second parcel from same order never arrived, eventually got our refund from opening a PayPal claim. Would not use again.

2 / 5

Dear client, we are very sorry to give you a reason for this bad review. A case like yours when a package is lost happens exceptionally but indeed, the following process can delay our offer for a solution for an extra week, as you did not wish a reprint we have confirmed the refund you requested through PayPal.

We apologize for this inconvenience and fully understand your point of view. Your 1-2-print.co.uk/gb_en team

Following an order made on 2021-01-27

***

5 / 5

Dear client, we apologize for this unexpected inconvenience,one of our colleagues is going to get in touch with you to solve this as additional charges should not happen.

Thanks again for your patience with this issue and for being a loyal customer.
Your 1-2-Print Team Your 1-2-print.co.uk/gb_en team

Following an order made on 2020-10-23

Absolutely first class service, and more importantly, the printing quality for a calendar. 1st class !!

5 / 5

Following an order made on 2020-09-14

Have used 1 2 print many times and always been very happy, would highly recomnend, thanks Guys

5 / 5

Following an order made on 2020-08-27

Full templates always available or sent by email if needed. Prices very clear on website and competitve. Easy to process an order. Always amazing quality prints with a quick turnaround.

Most importantly the customer service is amazing and the staff are always extremely helpful and quick dealing with enquiries.

Best online print company by far!

5 / 5

Following an order made on 2020-08-11

Perfect, as usual. Highly recommend.

5 / 5

Certificate

Awarded the eKomi Bronze Seal of Approval!

Customer reviews - From Customers for Customers

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