One of the worst experiences I’ve ever had. The young ((albeit lovely) girl who did my mani/pedi was qualified at Tafe but way too inexperienced to be doing nails on the floor. I had to teach her how to cut cuticles (I am a former fully trained beauty therapist) and my nail polish chipped in - one hour!!! On top of that, the pedicure was so ordinary I had to do my own when I got home.
I wax promised by Effie, (owner?) that if I wasn’t happy it would be free. After being told the polish would last ‘one week’ on my nails I asked could they change to shellac. No, Effie said - no time. They had a group of children coming in. (Um, I thought this was a beauty salon, not a primary school crèche.) Then after 15 minutes or so she changed her mind and offered me the time. I declined - I had no time by then to do it.
I rebooked a week later for ***. As my polish had lasted only one hour, I asked that the shellac be done for free. Yes, said ***. But ... After an hour she called me back and said Effie had refused to give me a free shallac - on the grounds that I should have said something at the time if I was unhappy! That was a bit hard when a) the young girl was right there and b) I was away for a week from the next morning and c) I have photos to prove how the polish chipped.
So what did I get?? A bill for shoddy work, (not cheap - around $*** for pedi, $*** for mani), chipped polish, cracked heels and a necessary (paid) visit to another salon where they did an AMAZING job.
So to you, Effie - lift your act and your PR skills. This is appalling - I should have been refunded for the manicure and I intend to tell everyone about my treatment at your salon.
