Rating for: SAM online stores United Kingdom

 

4  /  5


Calculated from 92 reviews (last 12 months) from 10 accounts.
Total reviews: 802

 

Customer reviews - From Customers for Customers

Showing english reviews from customers who have completed a transaction with SAM online stores United Kingdom

  • Customer review

     
    5 / 5
     
    The product arrived on time and was undamaged. The glassboard is great, some minor concerns regarding the size of the screws vs the rawlplugs. The screws are limited in diameter in order to fit within the stand-off mounts so the grip in the rawplug needs care. All fitted fine though. Would definitely recommend.
     
    on 2020-07-02 at 17:31
  • Customer review

     
    5 / 5
     
    Purchased products quality: very good. Very good value for money.

    Customer service: EXCELLENT
    Reason for this: all ordered items had been delivered in a severely damaged box. Some items had been collected by the delivery driver from his van when I asked about the box content and if something is missing from there.
    As it was crystal clear that the items I ordered hadn’t been handled with any sort of care, despite the multiple large “FRAGILE” and “HANDLE WITH CARE” labels sticked by seller on several places on the box, I refused the delivery and contacted immediately *** International Customer Service.
    Once I done this, they stepped in and sorted out everything.
    It took some time until everything has been clarified and addressed.
    The way this matter has been handled by *** international Customer Service reps was highly professional and outstanding. I am deeply grateful.
    Thank you once again.
     
    on 2020-06-26 at 18:18
  • Customer review

     
    5 / 5
     
    Good product, easy to order, and very well-packaged for delivery.
     
    on 2020-06-26 at 13:14
  • Customer review

     
    5 / 5
     
    Ordered a white magnetic glass whiteboard for my home office. Board was delivered within 4 days of the order and was a good match for my needs and better value than some other *** were offering. Fixings (raw plugs and screws) are good for a solid brick wall. alignment is tricky and you need to get this almost perfect (you can get a millimeter or two adjustment by knocking the fixing with a hammer to align but not much - take your time! The 150 x 120 board I bought has 4 fixing points which means the board has a little flex in the middle but it doesn't feel fragile at all or problematic to write / draw on. The board is quite heavy and requires at least two strong people people to install.
     
    on 2020-06-22 at 15:32
  • Customer review

     
    5 / 5
     
    Really good quality product, easy on line ordering and on time delivery (almost) no complaints whatsoever
     
    on 2020-06-21 at 12:20
  • Customer review

     
    1 / 5
     
    I got the email stating that I got the product but I didn't get anything.
    Comment from SAM online stores United Kingdom:
    Dear customer, thank you for your feedback. Our customer service representative already contacted you about this delay. We are very sorry the carrier takes longer to deliver your parcel. Kind regards, SAM Online stores
     
    on 2020-06-12 at 16:49
  • Customer review

     
    5 / 5
     
    Great product. I've bought several whiteboards from this company and they all fantastic quality. Delivery is quick. Good price.
     
    on 2020-06-09 at 12:02
  • Customer review

     
    4 / 5
     
    The board is fantastic and looks very smart, thoroughly recommended. A big disappointment however, is the white marker pen which is extremely difficult to erase and in fact the eraser bought with the board can’t do the job we have to resort to glass cleaner and a soft cloth. We also bought a pack of coloured markers along with the board but they don’t display at all. The product is a black glass ‘whiteboard’.
     
    on 2020-06-05 at 14:20
  • Customer review

     
    4 / 5
     
    Overall quality ok, disappointed with the plastic feel of the frame, not sure if it is a protective layer or a laminate covering, joins on the corners had gaps that were noticeable. Writing surface and frame were good.
     
    on 2020-06-02 at 21:37
  • Customer review

     
    2 / 5
     
    Forecast Delivery date range has expired by a number of days and no communication received for a week either to explain or provide update on what the problem is or when I can reasonably expect delivery.
    Comment from SAM online stores United Kingdom:
    Dear customer, thank you for your feedback. We are very sorry for the delay caused by the carrier and covid-19. The carrier is total overload and working as hard as they can to deliver parcels quickly. Fortunately your order has been delivered now. With kind regards SAM online stores
     
    on 2020-05-29 at 15:56

SAM online stores United Kingdom

  • Having numerous online stores throughout Western Europe, we're one of the largest manufacturers and sellers of visual presentation products. Almost all products that we sell are manufactured by ourselves in our own state-of-the art manufacturing facilities. Sold under our own brand names sam creative, sam connect or sam office, we have become known for our high quality standards, innovative design and sharp pricing. Our modern central distribution centre allows us to ship orders to customers across the continent and overseas on a day-to-day basis, throughout the entire year. Our unique character lies in the fact that we are both manufacturer, distributor and reseller. This offers countless advantages in terms of lead times, prices, customer service, customization and product development. We call them the benefits of buying directly from the manufacturer!

  • Address:

    SAM International B.V.
    40 Bank Street, 30th Floor
    London E14 5NR

  • Recommend:
  • Website:
  • Contact:
    Tel: +44 (0)203 608 1913
    Fax: +44 (0)203 608 1914
    Email:
  • Authorised representative:
    T. J. de Wit
  • Status:
    valid
  • Total Reviews:
    802
  • Mediation Processes:
    completed: 0
    open: 0
  • Last Updated:
    2020-07-02 at 17:31
  • Michael Ambros
    eKomi CEO

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